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Customer Relationship Management

  • Tip of the Spear Technology: Bigtincan

    CGT looks at emerging technologies that offer unique solutions to consumer goods companies seeking to transform their organizations. This week: sales enablement platform Bigtincan.
  • Infographic: Facing Shopper-Centric Facts

    This exclusive infographic explains why retailer customization is now essential to CPG growth, and why the need to find a solution that can overcome the barriers is vital to success. 
  • Customer Management Solutions Guide 2018

    A comparison chart of solution providers on the forefront of customer management. Plus, a roundtable of experts provides thought leadership on navigating the challenges and opportunities involved in the effective management of retailer relationships in an omnichannel marketplace.
  • Perry Ellis Switches CRM Platforms

    The luxury lifestyle brand went live with the cloud-based Oracle Retail Customer Engagement platform with help from systems integrator BTM Global.
  • Owning stuff. We’re so over it.

    Increasingly, consumers around the world – younger ones especially – are taking the same approach to how much “stuff” they choose to own.
  • Why Deploy an On-Time In-Full Control Tower?

    A staggering $10 billion in excess inventory is held to buffer against poor On-Time In-Full (OTIF) performance. Learn how retailers and suppliers can fix this and dramatically improve service while lowering costs.
  • Kind Snacks Drives DTC Ordering Program

    The healthy snack maker will leverage OrderGroove to support product subscriptions and predictive text-to-reorder programs for DTC consumers.
  • KitchenAid Uses AI to Grow Social Engagement

    The appliance maker experienced 85% growth in engagement across Facebook, Twitter and Instagram in just one year after implementing AI-based management tools.
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